Connecting conversations to actions
The platform combines a shared inbox, routing and AI automation for customer-service teams. Agents can use connected order and customer systems to handle requests, with operational controls and handoffs to people.
Growth after the management buyback
Foras AI and M Empire co-led the $1 million pre-Series A. Tactful AI will strengthen its Egyptian business, test additional EMEA markets and develop agent capabilities, integrations and scalability.
Where the funding goes
- Grow the Egyptian customer base
- Validate new EMEA markets
- Develop agent capabilities and integrations