Customer-service workflows teams can change themselves
Agent Operating Procedures combine natural-language instructions with code to define how an agent handles a request. Customer-experience teams can inspect and adapt those procedures as products, policies and customer needs change.
Expansion across large enterprises
The Series D values Decagon at $4.5 billion, three times its valuation less than six months earlier. Its customer base spans airlines, financial services, telecom and retail, alongside technology companies such as Oura, Affirm and Chime.