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Flyle
Japan · Enterprise software · AI
Flyle develops AI tools for contact centres to analyse customer feedback, assess response quality and connect service insights to business improvements.
Customer interactions as shared business data
Flyle combines voice-of-customer analysis, service-quality evaluation, surveys and interviews on a common data platform. It helps contact-centre and customer-experience teams identify recurring product or process problems and pass them to the teams responsible.
The company is also introducing an AI operator for telephone, chat and email interactions. Designed to use company knowledge and connect with internal systems, it hands difficult cases to staff with the conversation context; formal availability was scheduled for November 2026.
- Founded
- 2020
- Headquarters
- Tokyo, Japan
Funding history
1 round · 1 with disclosed amounts| Announced | Round | Amount | Investors |
|---|---|---|---|
| Series A | ¥1.9B | Aflac Ventures Japan, Inc. — ParticipantALL STAR SAAS FUND — ParticipantALPHA — ParticipantFirstlight Capital — ParticipantJapan Post Capital — ParticipantMitsubishi UFJ Capital Co., Ltd. — ParticipantMizuho Capital Co., Ltd. — ParticipantSalesforce Ventures — ParticipantSMBC Venture Capital — Participant |