Actionable raises a Series A for customer predictions that lead to action
The platform helps large organizations turn customer data into targeted operational decisions.
From customer signals to a next step
Actionable connects data from customer interactions and business systems to identify which individual customers may churn, complain or buy again, and explain the drivers behind that prediction. The aim is to help customer-experience teams move beyond aggregate scores and investigate what is happening for a specific person.
The product is designed to carry that insight into existing CRM, contact-centre or store workflows, where teams can act on a signal rather than leave it in a dashboard. Axeleo says the platform is used by enterprises including Carrefour, Engie, SNCF Voyageurs/OUIGO and Edenred.
Use of funds
Expand internationally
Scale product and technical teams