Tiledesk

Product and customers

Tiledesk lets business teams describe a desired process or outcome and configure agents without writing code. The platform connects agents to company knowledge bases, APIs and business systems so they can answer questions or complete workflow steps, with human handoffs when staff need to take over.

Organizations use Tiledesk for customer service and internal operations, with cloud and on-premises deployment options. Its open-source platform is in use at organizations including Aruba and the Apulia Region.