BridgeSmile Co., Ltd.

Coordinating the work after a product is sold

BridgeSmile manages installation and repair work arranged when customers buy appliances, home equipment, car accessories and other products through online or physical retailers. Its service links checkout and installation booking with a nationwide network of more than 1,900 technicians, then handles scheduling, job assignment, customer communication and quality oversight.

The company combines field operations with software, including an AI assignment engine that matches jobs to technicians based on skills and location. By taking on the coordination that often sits between a retailer’s sale and a completed installation, BridgeSmile lets store teams focus on selling and technicians spend more of their time on site.